Support
Hoody Studios LLC · Frolfy for iOS
Email us
A person reads it. We answer everything, usually within two business days, including the messages telling us something is broken.
There's no phone line and no chat widget. One small team answers the mailbox, which is slower than a bot and a lot more useful.
Four things make a problem much faster to fix:
- Which iPhone, and which version of iOS.
- The date of the round, and which hole.
- What you expected, and what happened instead.
- A screenshot or a recording, if it's something you can see.
No account number needed. There are no accounts, and Apple handles the purchases.
I lost my streak, or my progress is gone
Progress lives on your phone, and in your own private iCloud if you're signed in with iCloud Drive on. Reinstalling under the same Apple Account brings it back. If you weren't signed in to iCloud it only ever existed on the device, and we can't recover it, because we run no server and keep no copy of anyone's game. If you're sure you played and the streak broke anyway, send us the dates and we'll look.
Do I need an account or a connection?
No. There's no Hoody Studios account to make. Frolfy plays offline. The connection is only for the leaderboard, iCloud backup and new packs.
How do I get a refund?
Apple processes every purchase, so refunds go through reportaproblem.apple.com. We never see your payment details and can't refund anything ourselves. If something didn't unlock after you paid, email us anyway. We can fix the item even though we can't touch the money.
I paid and didn't get it
Try Restore Purchases in the app's settings first. That re-checks with Apple and usually sorts it. If it doesn't, tell us the date and what you bought and we'll put it in your locker.
I watched an ad and got nothing
Google serves the ads, and once in a while one fails to report back. Tell us the day and which offer it was and we'll grant it by hand.
Can I turn off personalised ads?
Yes, and it costs you nothing. iOS asks whether Frolfy can track you across other apps and websites. Say no and you'll see the same number of ads and get the same rewards, just less specific to you. Change your mind any time in Settings → Privacy & Security → Tracking.
How do I delete my data?
Deleting the app clears everything on the device. For the iCloud copy, go to Settings → [your name] → iCloud → Manage Account Storage and delete Frolfy's data. We hold nothing of yours to delete on our side. See the privacy policy.
That hole was impossible
Tell us the date and the hole number. Every course is built from its date, so those two facts let us rebuild exactly what you played and try it ourselves.
Something's unusable for me
Frolfy follows the system text size, Reduce Motion and VoiceOver. If something still doesn't work for you, that's a bug and we want it. Tell us what you're using.
Press, business, anything else
Same address: hello@hoodystudios.com.